Shipments and Returns :

The www.onlinecakeandgift.com would like you to understand and appreciate how much we care for your orders. Your order is valuable to us. Please go through the disclaimers and stay informed to understand our services better. Please write to info@onlinecake.in.com or call +91 9582917407 and we will get back to you.


Notwithstanding anything contained in the Terms and Conditions or this Disclaimer or elsewhere on the Website, any delivery times provided by www.onlinecakeandgift.com are estimates.


Note: This disclaimer forms an integral part of the Terms and Conditions and other policies etc. available on the Website of www.onlinecakeandgift.com and shall be read in conjunction.


Note: All deliveries shall be made by www.onlinecakeandgift.com in accordance with the applicable law.


For Fresh Flowers/ Express Deliveries (Same Day Delivery):

Subject to Clause 1.2 below, www.onlinecakeandgift.com CANNOT commit any fixed/specific time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 9 am to 7 pm on the given date.

Subject to the other terms of the Shipping Disclaimer, orders received on any day till 5 p.m. IST will be delivered on same day unless the delivery date is mentioned otherwise.

The delivery shall be made at the address which are provided on the orders received by www.onlinecakeandgift.com and will NOT be redirected/ redelivered to any other address in any circumstance.

The above product will be delivered only in the cities/locations mentioned in the List of Serviceable Cities.

The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order received by www.onlinecakeandgift.com. In the event the delivery is not executed due to any reason whatsoever, the customer shall still be charged for the order and no redelivery or refund will be made by www.onlinecakeandgift.com  . The order will be deemed executed and delivered in the following events:

Delivery not done due to wrong address.

Recipient not available.

Premises locked.

Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.

Recipient refused the products.

Delivered the product at the Gate/Reception/Neighborhood.

The flowers, cakes and other perishable products are sourced locally at the delivery location and will be hand delivered. onlinecake.in will not entertain any complaint for such items after 2 (two) days from the time of delivery.

No Deliveries will be made on National Holidays. The delivery of the same would be done on the next working Day.

The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.

www.onlinecakeandgift.com reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product.

In case of floods/ Heavy Rains/ natural calamity/ National Bandh/election dates/ curfews/traffic jams/festival times/regulated traffic movements/ or any other impediments that may restrict the delivery of the order. www.onlinecakeandgift.com reserves the right to reschedule the delivery for another date.

No instructions will be entertained for any request to change the date of delivery.

Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.

In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers.

Proof of delivery will be provided in case of any dispute in delivery.

For non-perishable commodities, respective brand owners will be responsible for the quality of product.

Delivery of certain branded items may not be possible/ delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be sought from the customer for the same through e-mail. However, if there is no response from the customer within 4 (four) hours, it shall be assumed that s/he has agreed to the delivery of the alternate product.

Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at support@onlinecake.in.com.
While placing an order, please provide us with the following information for delivery at Hotel / Hospital etc.

Hotel
Full address of the hotel.
Room No.
Telephone number of the hotel.
Name of Tour company, if applicable.
Hospital
Full address of the hospital.
Ward number or name.
Home address of recipient with phone number.
Courier and express product cannot be delivered together at same time.

If there is no one available at the shipping addresses (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, www.onlinecakeandgift.com may not be able to assure the delivery to the bride and/or bride-groom because of non-accessability of our delivery team to the recipient. However, www.onlinecakeandgift.com will ensure that the delivery is made to one of the responsible member of host. Also, if possible www.onlinecakeandgift.com shall provide you with the name of the recipient through our order confirmation mail.


A) Delivery to Hospitals Policy

The florists in our www.onlinecakeandgift.com network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. onlinecake.in will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order. B) Delivery to Hotels Policy The florists in our www.onlinecakeandgift.com network are experienced at making deliveries to hotels however please be aware to make the following information available Hotel Name Full address of the hotel. Room No. Telephone number of the hotel. Name of Tour company, if applicable.

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

C) Delivery to Wedding Halls/ Marriages Policy

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail

D) Delivery to Hostels/PG/Cantonment/Enclosed Premises

The florists in our www.onlinecakeandgift.com network are experienced at making deliveries to hotels however please be aware to make the following information available Hostel Name Full address of the hostel. Room No. Telephone number of the hostel. Name of Recipient and Sender The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his behalf after coordinating with the vendor. The order can be handed over to security/any other responsible person or the order will be left at the reception & the order will be assumed as executed

D) Recipient Not Home Policy If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either: Call the recipient to schedule an appropriate delivery time Leave a note on the recipients door asking them to contact the florist to schedule a delivery time Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance) Leave the gift bouquet with a neighbor and place a message on the recipients door with this information Substitution Policy Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift youve selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We however reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product. Payment Options onlinecake.in uses the industrys leading security technology to ensure that your order will be safe and secure.

For your convenience, www.onlinecakeandgift.com accepts Visa, MasterCard, Diners Club, American Express, SBI Debit Card and PayPal. We encourage you to place your order online for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us at +91 92124 22000 8 am - 1 am (Mon - Sat) 9 am - 9 pm (Sun) Order-Related E-mails Shortly after you place an order, youll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us. To show our appreciation, youll receive a confirmation e-mail from us when your gift has been received.

For Midnight Deliveries

Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.30 pm to 12.15 am on mentioned / asked delivery date.
The products ordered will be delivered only in the Express Cities.

No instructions will be entertained for any request to change the date of delivery.

The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order received by www.onlinecakeandgift.com. In the event the delivery is not executed due to any reason whatsoever not attributable to www.onlinecakeandgift.com, the customer shall still be charged for the order and no redelivery or refund will be made by www.onlinecakeandgift.com. The order will be deemed executed and delivered in the following events:
Delivery not done due to wrong address.

Recipient not available.

Premises locked.

Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.

Recipient refused the products.

Delivered the product at the Gate/Reception/Neighborhood.

The flowers, cakes and other perishable products are sourced locally at the delivery location and will be hand delivered. www.onlinecakeandgift.com will not entertain any complaint for such items after 2 (two) days from the time of delivery.

No Deliveries will be made on National Holidays. The delivery of the same would be done on the next working Day.

The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.

Orders received till 6 pm on the date of delivery would be only accepted and delivered.

The delivery shall be made at the address which are provided on the orders received by www.onlinecakeandgift.com and will NOT be redirected/ redelivered to any other address in any circumstance.
In case of floods/ Heavy Rains/ National Bandh election dates/curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order etc. www.onlinecakeandgift.com reserves the right to reschedule the delivery for another date.

In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet next day in the same city , details of which is available with our customer support numbers.

Subject to other disclaimers, www.onlinecakeandgift.com will not entertain any complaint of any order beyond 2 (two) days from the date of delivery of the order.

Proof of delivery will be provided in case of any dispute in delivery.

For Fix Time Delivery - Terms & Conditions:

www.onlinecakeandgift.com cannot commit sharp/exact time for delivery. Subject to the other terms of the Shipping Disclaimer the order will be delivered +30 or -30 minutes as per selected time.
onlinecake.in requires at least 3 hours of lead time.

The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.

No deliveries would be done on National Holidays. The delivery of the same would be done on the next working Day.

The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order received by www.onlinecakeandgift.com In the event the delivery is not executed due to any reason whatsoever not attributable to www.onlinecakeandgift.com, the customer shall still be charged for the order and no redelivery or refund will be made by www.onlinecakeandgift.com. The order will be deemed executed and delivered in the following events:

Delivery not done due to wrong address.

Recipient not available.

Premises locked.

Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.

Recipient refused the products.

Delivered the product at the Gate/Reception/Neighborhood.

Please note that flowers, cakes and other perishable products are sourced locally at the delivery location. www.onlinecakeandgift.com will not entertain any complaint for such items after 2 (two) days from the time of delivery.

The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.

Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.

In case of floods/ Heavy Rains/ National Bandh/ election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order etc. www.onlinecakeandgift.com  reserves the right to reschedule the delivery for another date and time.

Terms & Conditions for International Deliveries:

We are happy to help you send flowers internationally at such location provided in Annexure Abelow. Please call us at +91 92124 22000 for assistance. View our International Flower Delivery information page for more details. Please provide clear addresses, city, state, zip code and other details. In the event the gift has to be redelivered due to customers mistake, standard redelivery costs will be levied. Providing the phone number of recipient may help us talk to the customer if delivery has to be arranged. Due to time zone differences, please allow 24 - 48 hours for us to get back to you with order status.


Deliveries of the orders will not be made by www.onlinecakeandgift.com directly but through third parties.

Orders should be placed 48 (forty eight) hours prior to the delivery date.

Timely deliveries are not committed. Subject to the other terms of the Shipping Disclaimer, the deliveries would be done in between 10 a.m. to 6 p.m.

No deliveries shall be made on Saturdays and Sundays.

For Countries in UAE and other Islamic countries, no deliveries shall be made on Friday.

Delivery status will be available after 48 (forty eight) hours of delivery.

ZIP Code and phone number of the recipient is a must.

Order once placed cannot be cancelled.

www.onlinecakeandgift.com will attempt delivery only ONCE and in case the house/delivery location is locked or recipient refuses to take the delivery, the delivery shall be deemed to have been made.

Any change in address / message shall be attended to if placed prior to 2 (two) hours before delivery.

In case the recipient is unavailable at the given address,www.onlinecakeandgift.com will leave the product at the doorstep / with a neighbor / leave a door tag /leave a voice message and the delivery will be deemed to have been made by www.onlinecakeandgift.com .

If due to non-availability of the ordered product, the delivering outlet may without notice, substitute flowers, container or accessories of a similar value, brand and repute.

Delivery delayed due to weather conditions, incorrect delivery address or act of terror shall not become a cause for a refund or replacement under any circumstances.

For delivery at Remote Locations & Towns – Terms and Conditions:

Subject to the other terms of the Shipping Disclaimer, all the orders received by 6 p.m. would be delivered on next day between 10 a.m. to 7 p.m.

For express orders only deliveries will be made on Sundays also. However, no delivery to be made by third party courier agencies will be made on Sunday.

The products will be delivered only in the cities mentioned in the List of Serviceable Cities.

No deliveries would be done on National Holidays. The delivery of the same would be done on the next working Day. In case of floods/ Heavy Rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order etc. www.onlinecakeandgift.com reserves the right to reschedule the delivery for another date.

The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order received by www.onlinecakeandgift.com. In the event the delivery is not executed due to any reason whatsoever not attributable to www.onlinecakeandgift.com, the customer shall still be charged for the order and no redelivery or refund will be made by www.onlinecakeandgift.com. The order will be deemed executed and delivered in the following events:

Delivery not done due to wrong address.

Recipient not available.

Premises locked.

Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.

Recipient refused the products.

Delivered the product at the Gate/Reception/Neighborhood.

Please note that flowers, cakes and other perishable products are sourced locally at the delivery location. www.onlinecakeandgift.com will not entertain any complaint for such items after 2 (days) from the time of delivery.

The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.

No time commitment for the deliveries would be entertained.

Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.

For Courier Products

Notwithstanding anything contained herein the Shipping Disclaimer or in the Terms and Conditions, in the event the order/product is made to deliver through any courier agency or any third party, www.onlinecakeandgift.com does not make any representation or warranty in relation to the delivery of such order. www.onlinecakeandgift.com makes no warranties with respect to any third-party offerings.

Orders will be delivered within 3-4 working days after the date of dispatch.

The above products will be delivered through Blue Dart or First Flight Courier or any other courier company and the delivery made by them are subject to the terms and conditions of such courier companies.

The above product will be delivered all over India.

No Deliveries on National Holidays and Sundays.

Courier and express product cannot be delivered together at same time.

www.onlinecakeandgift.com cannot commit exact date of delivery for courier products. Courier product will reach in advance/late within 3-5 days as per date of delivery.

www.onlinecakeandgift.com will not entertain any complaint from Gifts category/Courier products like Plants, Hampers, Cushions etc. after 2 (two) days from the date of delivery.

Provided that:

Domestic Orders: All courier orders are carefully packed and dispatched from www.onlinecakeandgift.com’s warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your gift. Standard delivery and brand disclaimers apply.

International Orders: All parcels are shipped from the warehouse of our partners. Once the parcels are shipped, you will receive a tracking code to help trace the order.

In the event the address, contact no., customer details, Pin code provided is wrong or incomplete, we will not be able to deliver Orders. Courier partners sometimes have some delays due to holidays and strikes. Order once dispatched from our end would be a responsibility of Courier Company and delivery would take 5-7 working days from the date of dispatch.


Valentine’s Shipping Disclaimer

We have put together a beautiful collection for you here on www.onlinecakeandgift.com/valentine (“Valentine Website”). The prices on the Valentine Website may change without prior notice due to Valentine’s rush. Pre-book your orders to enjoy attractive rates. Please provide your E-mail id to help us get in touch with the recipient when the phone is not accessible. If you have more questions, please feel free to get in touch with us here (click here). If you wish we do not contact the recipient, please call our customer care support and notify them about the same. Please be aware that we may experience slight delay in delivery confirmation during the peak season time.


Valentine’s Special Express/ Same Day Delivery Services

For express delivery products we are unable to commit to an exact time of delivery. This option is only available for Fixed - Time Delivery & Midnight Delivery products. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details of the recipients. All above disclaimers with respect to midnight and international delivery will mutatis mutandis apply herein.


Valentine’s Special Midnight Delivery Services

For Midnight delivery orders, please note that the order may be delivered between 11:00 pm to 1:00 am due to a high volume of orders. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details of the recipients.

Valentine’s Special Courier Services

All gifts are delivered by our courier partners - we are hence unable to guarantee an exact date/time of delivery during the peak season. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details of the recipients

Valentine’s Special International Services

Please be aware of our Substitution Policy [Insert hyperlink] for hand delivery products. For next day courier products, we are unable to guarantee an exact time/date of delivery during the peak season. We use our best discretion to deliver the gifts in the event the recipient is not available at the venue. Please allow 3-5 working days for delivery confirmation and dispute resolution during the Valentine’s peak season. Please allow 1-2 working days for updates due to time zone differences. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details of the recipients.